Exceptional Emergency Service and Professionalism
When my sump pump malfunctioned late at night, I called several plumbers advertising 24/7 availability. Rooter-Rooter was the only company that truly treated my situation as an emergency. They had a technician, Norman, at my house within two hours of my call.
Norman was outstanding—polite, professional, and highly skilled. Despite the challenge of working after hours with limited access to supplies, he quickly diagnosed the issue and used the resources he had to complete the repair. His expertise and attention to detail were evident throughout the process.
Thanks to Norman’s swift and effective work, a major basement flood was avoided, saving me from significant damage and costly repairs. I am incredibly grateful for their prompt response and quality service. Rooter-Rooter will absolutely be my first call for any future plumbing needs.
Steve Grow
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June 28, 2024
Dusty and Justin went above and beyond to fix our sewer line. They were there almost 10 hours. We’re very professional and kept me in constant communication and treated everything like it was their own property. Top of the line equipment and the experience to match. Highly recommend this team.
Maggie L.
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December 10, 2024
My husband called Roto-Rooter after the heating element went out on our water heater leaving us with lukewarm water for two days. My husband called me while I was at work to discuss moving forward with a replacement versus a repair, and I was not ready to make that decision in the two minutes I had available to chat. Jerry, our RotoRooter plumber, waited 25 minutes for me to get home from work and then went over all the options with me. He was very kind, informative and professional, and we decided to replace the water heater. He was very efficient getting the old water heater out and the new water heater in, and we had hot water a few hours later. I can’t speak to price, but I was assured I wouldn’t find a price much lower unless I spent several days calling around. So far, I’m pleased with the new water heater and service, and I will definitely call Roto-Rooter and Jerry again for plumbing in the future!
Nicole Hile
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April 12, 2024
I live in Greenwood, Indiana and woke up to 3 inches of standing water in my basement (April 11th). I called Roto-Rooter at about 7am and by 9:30am we had a team of experts at my house to help me. It was a whirlwind the next few hours troubleshooting and getting my basement in decent shape. I had convinced myself my sump pump gave out and I needed to purchase a new one. The experts did their due diligence and saved me thousands of dollars, and found the root of the problem. Funny enough, there were ROOTS growing in my water outlet drain in my yard and my sump pump was NOT broken.
This was a wet, cold, and dirty job. I wish I could do more than post a review for the gentlemen who came out and helped me. I am forever grateful!
Thank you to Edward and Norman (and the 3rd gentleman I didn’t catch his name).
Kaleb Hobgood
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October 11, 2024
Roto-Rooter is a top notch company that I have had very good experiences with. The technicians are always trying their best to get me the best price for the work that needs to be done. I have used them twice now, and each time they have me fixed in no time. Highly recommend them for any plumbing jobs, especially clogs.
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12034 Exit 5 Pkwy, Fishers, IN 46037, USA
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Exceptional Emergency Service and Professionalism When my sump pump malfunctioned late at night, I called several plumbers advertising 24/7 availability. Rooter-Rooter was the only company that truly treated my situation as an emergency. They had a technician, Norman, at my house within two hours of my call. Norman was outstanding—polite, professional, and highly skilled. Despite the challenge of working after hours with limited access to supplies, he quickly diagnosed the issue and used the resources he had to complete the repair. His expertise and attention to detail were evident throughout the process. Thanks to Norman’s swift and effective work, a major basement flood was avoided, saving me from significant damage and costly repairs. I am incredibly grateful for their prompt response and quality service. Rooter-Rooter will absolutely be my first call for any future plumbing needs.
Dusty and Justin went above and beyond to fix our sewer line. They were there almost 10 hours. We’re very professional and kept me in constant communication and treated everything like it was their own property. Top of the line equipment and the experience to match. Highly recommend this team.
My husband called Roto-Rooter after the heating element went out on our water heater leaving us with lukewarm water for two days. My husband called me while I was at work to discuss moving forward with a replacement versus a repair, and I was not ready to make that decision in the two minutes I had available to chat. Jerry, our RotoRooter plumber, waited 25 minutes for me to get home from work and then went over all the options with me. He was very kind, informative and professional, and we decided to replace the water heater. He was very efficient getting the old water heater out and the new water heater in, and we had hot water a few hours later. I can’t speak to price, but I was assured I wouldn’t find a price much lower unless I spent several days calling around. So far, I’m pleased with the new water heater and service, and I will definitely call Roto-Rooter and Jerry again for plumbing in the future!
I live in Greenwood, Indiana and woke up to 3 inches of standing water in my basement (April 11th). I called Roto-Rooter at about 7am and by 9:30am we had a team of experts at my house to help me. It was a whirlwind the next few hours troubleshooting and getting my basement in decent shape. I had convinced myself my sump pump gave out and I needed to purchase a new one. The experts did their due diligence and saved me thousands of dollars, and found the root of the problem. Funny enough, there were ROOTS growing in my water outlet drain in my yard and my sump pump was NOT broken. This was a wet, cold, and dirty job. I wish I could do more than post a review for the gentlemen who came out and helped me. I am forever grateful! Thank you to Edward and Norman (and the 3rd gentleman I didn’t catch his name).
Roto-Rooter is a top notch company that I have had very good experiences with. The technicians are always trying their best to get me the best price for the work that needs to be done. I have used them twice now, and each time they have me fixed in no time. Highly recommend them for any plumbing jobs, especially clogs.