Very poor and disappointing experience with Peterman Brothers.
In 2023, I paid for a full HVAC system (furnace and AC) and a water heater install. To say the past 2.5 years have been a mess is an understatement. From day one, the installation was clearly done wrong—visible cracks and leaks in the ductwork connections, loose wiring, disconnected sensors, pipes not insulated… things that should never happen on a brand-new system install.
I’ve had multiple technicians out over the past 2.5+ years trying to fix it, and still having issues. One winter, the system constantly kicked over to auxiliary heat, which drove my electric bill to nearly $800 a month. The explanation I got? “The system is good, it just hasn’t been set up and programmed properly.” After 2.5+ years, that’s unacceptable.
Now the water heater—which I thought was the only thing installed correctly—has a seized valve in less than three years, and I’m being told I have to pay out of pocket just to fix it to perform basic maintenance.
At this point, this isn’t a service issue—it’s a failure in installation, quality control, customer service, and accountability. I’ve spent almost 3 years dealing with problems that should have been handled correctly the first time.
My previous 20-year-old system was more reliable, easier to maintain, and honestly more efficient. I’ve seen no reduction in my utility bills, despite being told I was investing in a top-of-the-line, energy-efficient equipment.
I would NOT recommend this company to anyone.
Jennifer Kiess
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July 17, 2026
Jonah from Petermans came out and did a very thorough inspection and estimate for a water softener and gave me about 5-6 options ranging in prices to choose from. Super kind and charismatic gentleman. Not pushy at all. Very happy. 5 stars!
Erica Counts
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July 28, 2026
Peterman Brothers have always done an amazing job taking care of all of my heating and cooling needs. Today, Shawn came to do a routine check on my electrical and found one issue that needed taking care of immediately, and then showed me several options and prices of things that need to get taken care of sooner rather than later, as well as things that could still wait a little bit. I love that Peterman has NEVER pressured me into anything that I didn’t need, all of their pricing is transparent, and all of their employees have always been extremely courteous and professional. From now on, since the contract states that I can choose my technician, I will always ask for Shawn for any electrical needs.
Ryan Pollom
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June 20, 2026
This company is a joke. Their prices are outrageous! I honestly, cannot believe this company is still in business. They only value is their protection club membership but it's really just a big scam. They sent someone out to do my annual plumbing inspection. The guy told me my water tested at a hardness of 20 which I thought was suspect because I have a water softener that is only three years old and has been well maintained. I have a tankless water heater so it is extremely important that I have a functioning water softener to increase the lifespan of my tankless water heater. I was given a quote of over 3,000 dollars for replacing my three year old water softener, which only cost me 1,000 dollars to purchase and have installed. The water softener has a five year warranty so I wasn't about to pay over 3,000 dollars for a new one. I called my general contractor and asked him to come take a look at my water softener. He came out and tested my water before doing anything else and said my water was tested at a hardness level of 2, not 20 like the guy from Peterman Brothers told me. Just to make sure everything was in order he ran a full diagnostic test on my water softener and it passed with flying colors. Peterman Brothers is extremely dishonest trying to scam people out of their hard earned money by telling them they need to replace things they aren't even broken. Steer clear of Peterman Brothers. Take your hard earned money and spend it on a company that is reasonably priced and honest.
Curt Merlau
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July 14, 2026
Despite being a member we've received less than adequate service. We had a flood on a Sunday - even though they claim to have emergency services they couldn't send anyone out. They told us they would "try" to come out on Monday but couldn't make any promises. When they did come out, they told us someone else would need to come to do "diagnostics" and then when he came out they informed us we needed leak detection but they don't offer that. They couldn't offer any referrals as to who could do the detection. They knew exactly what the issue was on Sunday, and this happened to us last year - waiting to figure out if it is a result of something they did or didn't do the first flood.
So we found a plumber that does leak detection and can address the issue. We will be canceling our "membership" and await word if they will be held responsible for damages.
Very poor and disappointing experience with Peterman Brothers. In 2023, I paid for a full HVAC system (furnace and AC) and a water heater install. To say the past 2.5 years have been a mess is an understatement. From day one, the installation was clearly done wrong—visible cracks and leaks in the ductwork connections, loose wiring, disconnected sensors, pipes not insulated… things that should never happen on a brand-new system install. I’ve had multiple technicians out over the past 2.5+ years trying to fix it, and still having issues. One winter, the system constantly kicked over to auxiliary heat, which drove my electric bill to nearly $800 a month. The explanation I got? “The system is good, it just hasn’t been set up and programmed properly.” After 2.5+ years, that’s unacceptable. Now the water heater—which I thought was the only thing installed correctly—has a seized valve in less than three years, and I’m being told I have to pay out of pocket just to fix it to perform basic maintenance. At this point, this isn’t a service issue—it’s a failure in installation, quality control, customer service, and accountability. I’ve spent almost 3 years dealing with problems that should have been handled correctly the first time. My previous 20-year-old system was more reliable, easier to maintain, and honestly more efficient. I’ve seen no reduction in my utility bills, despite being told I was investing in a top-of-the-line, energy-efficient equipment. I would NOT recommend this company to anyone.
Jonah from Petermans came out and did a very thorough inspection and estimate for a water softener and gave me about 5-6 options ranging in prices to choose from. Super kind and charismatic gentleman. Not pushy at all. Very happy. 5 stars!
Peterman Brothers have always done an amazing job taking care of all of my heating and cooling needs. Today, Shawn came to do a routine check on my electrical and found one issue that needed taking care of immediately, and then showed me several options and prices of things that need to get taken care of sooner rather than later, as well as things that could still wait a little bit. I love that Peterman has NEVER pressured me into anything that I didn’t need, all of their pricing is transparent, and all of their employees have always been extremely courteous and professional. From now on, since the contract states that I can choose my technician, I will always ask for Shawn for any electrical needs.
This company is a joke. Their prices are outrageous! I honestly, cannot believe this company is still in business. They only value is their protection club membership but it's really just a big scam. They sent someone out to do my annual plumbing inspection. The guy told me my water tested at a hardness of 20 which I thought was suspect because I have a water softener that is only three years old and has been well maintained. I have a tankless water heater so it is extremely important that I have a functioning water softener to increase the lifespan of my tankless water heater. I was given a quote of over 3,000 dollars for replacing my three year old water softener, which only cost me 1,000 dollars to purchase and have installed. The water softener has a five year warranty so I wasn't about to pay over 3,000 dollars for a new one. I called my general contractor and asked him to come take a look at my water softener. He came out and tested my water before doing anything else and said my water was tested at a hardness level of 2, not 20 like the guy from Peterman Brothers told me. Just to make sure everything was in order he ran a full diagnostic test on my water softener and it passed with flying colors. Peterman Brothers is extremely dishonest trying to scam people out of their hard earned money by telling them they need to replace things they aren't even broken. Steer clear of Peterman Brothers. Take your hard earned money and spend it on a company that is reasonably priced and honest.
Despite being a member we've received less than adequate service. We had a flood on a Sunday - even though they claim to have emergency services they couldn't send anyone out. They told us they would "try" to come out on Monday but couldn't make any promises. When they did come out, they told us someone else would need to come to do "diagnostics" and then when he came out they informed us we needed leak detection but they don't offer that. They couldn't offer any referrals as to who could do the detection. They knew exactly what the issue was on Sunday, and this happened to us last year - waiting to figure out if it is a result of something they did or didn't do the first flood. So we found a plumber that does leak detection and can address the issue. We will be canceling our "membership" and await word if they will be held responsible for damages.