Here’s some more praise of Peterman. Robert came out for warranty repair and was efficient as he was professional. Clearly knowledgeable ahead of the job, he quickly assessed a simple assembly mistake on my furnace. He has plenty of experience and it showed. He was helpful, friendly, and thorough. Thank you, Mr. Mullis! And an obvious thank you to Stevens, Mark, David, Brett, and certainly to Scott Sanborn for the work you did on the furnace and A/C install. You were ALL helpful, communicative, respectful, and hard workers. Much appreciated all around.
Erin Darnell
-
January 13, 2025
I used Peterman for a few years for our service. I even had them install a new sump pump for us and they did a great job. I always loved their technicians so when it came time for a new water heater and water softener we chose them again over 2 other quotes. We had installation issues leaving us with no hot water for almost 24hrs and the incorrect water softener installed. When I called to get after hours help I was met with rudeness and lack of empathy. The issue was fixed the next morning which the tech advised could have been handled just over the phone the night before had the proper channels been followed to provide support. I have been so unsatisfied with this experience I have canceled my maintenance and did not move forward with installing the water softener. I'll continue to stand behind their technicians but the managers and phone support folks that I encountered are undertrained and the opposite of what I would consider to be an acceptable level of customer support. This includes two different managers/supervisors while I was attempting to escalate my issue. Update 60 days later- the water heater installed is now leaking and our humidifier on our furnace does not have the proper water supply going to it so it will not run. Again, I continue to be very frustrated over spending $3500 on a new water heater and am in worse condition than I was with the old unit which was working properly despite being 10 years old.
Another update- Customer experience team/management follow through is non existent. I can't respond to the comment below but I did email the service group as requested and did not hear back. It's very surprising anyone would not be able to locate my account considering the same day that the response was placed here their tech was onsite and I received a work summary to the same email address I use on this account.
Last update as of 1/1/25- After another leaking incident I finally spoke to the plumbing manager. He and a technician came out to my house, spoke with me and they provided a solution that is working now (In hindsight the original sales rep probably should have proposed this to us upon installation). They covered the cost and extended my warranty for 10 years a no additional charge. I am really pleased with how they made it right. I am still unsatisfied with how much work and time it took but I'm glad that it is now and since trust has been restored I will continue using Peterman for my maintenance of plumbing and HVAC. Their techs truly are incredible and professional.
Leslie Watkins
-
April 16, 2025
Max was awesome. He was very detailed in his inspection and very professional. He gave me recommendations and I appreciate that he didn't push anything on me right away. He explained what he did and had helpful photos. He answered all my questions and I am overall very happy with the service provided. Thanks Max!
Chelsea Hall
-
April 15, 2025
When we called because we had no water we were given an appt for the next day and put on the 911 list. They called us back within a few hrs n said they had a tech for us rt then. Unfortunately the repair required a part that couldn’t be gotten till the next day. The tech was rt on time the next day n within 45 minutes we had water. The tech was friendly efficient n professional from the beginning. He was very apologetic we had to wait overnight. For a necessary workman, he was enjoyable to have in our home. The work was affordable n efficiently done. We would definitely once again recommend Peterman Bros. Thanks guys!
Emerson Montgomery
-
April 10, 2025
Tyler was great! He came out, found the issues, gave me quotes with no pressure. We chose which was best for us and he was quick to fix the issue. Very nice and courteous. Peterman bros has been nothing but above and beyond helpful, respectful and professional!
Here’s some more praise of Peterman. Robert came out for warranty repair and was efficient as he was professional. Clearly knowledgeable ahead of the job, he quickly assessed a simple assembly mistake on my furnace. He has plenty of experience and it showed. He was helpful, friendly, and thorough. Thank you, Mr. Mullis! And an obvious thank you to Stevens, Mark, David, Brett, and certainly to Scott Sanborn for the work you did on the furnace and A/C install. You were ALL helpful, communicative, respectful, and hard workers. Much appreciated all around.
I used Peterman for a few years for our service. I even had them install a new sump pump for us and they did a great job. I always loved their technicians so when it came time for a new water heater and water softener we chose them again over 2 other quotes. We had installation issues leaving us with no hot water for almost 24hrs and the incorrect water softener installed. When I called to get after hours help I was met with rudeness and lack of empathy. The issue was fixed the next morning which the tech advised could have been handled just over the phone the night before had the proper channels been followed to provide support. I have been so unsatisfied with this experience I have canceled my maintenance and did not move forward with installing the water softener. I'll continue to stand behind their technicians but the managers and phone support folks that I encountered are undertrained and the opposite of what I would consider to be an acceptable level of customer support. This includes two different managers/supervisors while I was attempting to escalate my issue. Update 60 days later- the water heater installed is now leaking and our humidifier on our furnace does not have the proper water supply going to it so it will not run. Again, I continue to be very frustrated over spending $3500 on a new water heater and am in worse condition than I was with the old unit which was working properly despite being 10 years old. Another update- Customer experience team/management follow through is non existent. I can't respond to the comment below but I did email the service group as requested and did not hear back. It's very surprising anyone would not be able to locate my account considering the same day that the response was placed here their tech was onsite and I received a work summary to the same email address I use on this account. Last update as of 1/1/25- After another leaking incident I finally spoke to the plumbing manager. He and a technician came out to my house, spoke with me and they provided a solution that is working now (In hindsight the original sales rep probably should have proposed this to us upon installation). They covered the cost and extended my warranty for 10 years a no additional charge. I am really pleased with how they made it right. I am still unsatisfied with how much work and time it took but I'm glad that it is now and since trust has been restored I will continue using Peterman for my maintenance of plumbing and HVAC. Their techs truly are incredible and professional.
Max was awesome. He was very detailed in his inspection and very professional. He gave me recommendations and I appreciate that he didn't push anything on me right away. He explained what he did and had helpful photos. He answered all my questions and I am overall very happy with the service provided. Thanks Max!
When we called because we had no water we were given an appt for the next day and put on the 911 list. They called us back within a few hrs n said they had a tech for us rt then. Unfortunately the repair required a part that couldn’t be gotten till the next day. The tech was rt on time the next day n within 45 minutes we had water. The tech was friendly efficient n professional from the beginning. He was very apologetic we had to wait overnight. For a necessary workman, he was enjoyable to have in our home. The work was affordable n efficiently done. We would definitely once again recommend Peterman Bros. Thanks guys!
Tyler was great! He came out, found the issues, gave me quotes with no pressure. We chose which was best for us and he was quick to fix the issue. Very nice and courteous. Peterman bros has been nothing but above and beyond helpful, respectful and professional!