The guys here are awesome, but very busy (especially during winter months). Sam was polite, helpful, explained everything and made sure the job was to my satisfaction.
My only concern is price. I needed a new water softener since my old one was just dead. The model I received was Watco: 2PE100MCONT. According to Lee's website (where they purchased the unit), that system costs $1537 retail, but the price on the site today is $729.57. The total charged by Mr. Rooter today was $2070 (and that was discounted from ~$2300 since I have a service contract). That would mean either they paid full retail for the unit or they charged $1200 for labor (the invoice doesn't break down the cost between parts and labor).
Let me be clear: the work is spectacular and Sam is a great tech. And I needed a new softener since, unbeknownst to me, it hadn't been working since I bought the house in mid 2024 (I'm a single person who knows next to nothing about plumbing). I'm not upset, but the price is raising eyebrows. Either Mr. Rooter is being charged full price or I am. 10 year warranty though, and the work is already done. So, too late now (lol).
Evan Haughey
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January 02, 2026
Adam did an fantastic job replacing my well pressure tank. He was extremely professional and informative. I cant say enough good things about how great of a job he did, especially on such short notice. Thanks
cheri Willis
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February 21, 2026
We had all new plumbing put in by Ryan. Total new lines ran throughout our home. Our crawl space is tight and so very dusty. The job lasted three days and he never complained. He is very knowledgeable dependable communicates very well answered all of our questions and concerns. Just an all-around man of integrity. Mr. Rooter In our opinion, hit the jackpot and having hiring such great worker
Todd Smekens
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February 07, 2026
I'll be honest, I wasn't happy about writing a check for the repairs, but it was a necessary expense due to having an old house and plumbing. I've paid for temporary solutions, but needed a more permanent fix. The guys at Mr. Rooter were professional and completed the job in a timely manner. They even shoveled the snow on my sidewalk - how's that for service!
Thanks, Jordan & Carl!
Craig Smucker
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April 15, 2025
AMAZING SERVICE!!
Our water heater went down last night. We called this morning at 10:28 and they had a new water heater and water softener installed by 5:30 the same day. Andrew was very helpful when my mother fell while he was here doing the initial inspection. And Nathan did an amazing job getting everything done. I would never have expected them to be able to do this so quickly and so well. I highly recommend this company!
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2041 W Enterprise Ave, Muncie, IN 47304, USA
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The guys here are awesome, but very busy (especially during winter months). Sam was polite, helpful, explained everything and made sure the job was to my satisfaction. My only concern is price. I needed a new water softener since my old one was just dead. The model I received was Watco: 2PE100MCONT. According to Lee's website (where they purchased the unit), that system costs $1537 retail, but the price on the site today is $729.57. The total charged by Mr. Rooter today was $2070 (and that was discounted from ~$2300 since I have a service contract). That would mean either they paid full retail for the unit or they charged $1200 for labor (the invoice doesn't break down the cost between parts and labor). Let me be clear: the work is spectacular and Sam is a great tech. And I needed a new softener since, unbeknownst to me, it hadn't been working since I bought the house in mid 2024 (I'm a single person who knows next to nothing about plumbing). I'm not upset, but the price is raising eyebrows. Either Mr. Rooter is being charged full price or I am. 10 year warranty though, and the work is already done. So, too late now (lol).
Adam did an fantastic job replacing my well pressure tank. He was extremely professional and informative. I cant say enough good things about how great of a job he did, especially on such short notice. Thanks
We had all new plumbing put in by Ryan. Total new lines ran throughout our home. Our crawl space is tight and so very dusty. The job lasted three days and he never complained. He is very knowledgeable dependable communicates very well answered all of our questions and concerns. Just an all-around man of integrity. Mr. Rooter In our opinion, hit the jackpot and having hiring such great worker
I'll be honest, I wasn't happy about writing a check for the repairs, but it was a necessary expense due to having an old house and plumbing. I've paid for temporary solutions, but needed a more permanent fix. The guys at Mr. Rooter were professional and completed the job in a timely manner. They even shoveled the snow on my sidewalk - how's that for service! Thanks, Jordan & Carl!
AMAZING SERVICE!! Our water heater went down last night. We called this morning at 10:28 and they had a new water heater and water softener installed by 5:30 the same day. Andrew was very helpful when my mother fell while he was here doing the initial inspection. And Nathan did an amazing job getting everything done. I would never have expected them to be able to do this so quickly and so well. I highly recommend this company!