This gentleman was amazing!! He was exceptionally polite, during our crisis, & walked us through everything. He took the time to explain where the influx of water was coming from and answered all of our questions. His customer service was impeccable as he walked us through what needed to be done. This was after 10pm and we sure appreciated his prompt response & professional expertise! We will be using your services from this point forward. I appreciate your rapid response. His honesty was also recognized by my husband and I. Thank you!!
Paul Lukehart
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April 17, 2025
We had a leaky bathroom faucet in an older (50,70+, who knows how old, really?) home. We were able to contact Hope Plumbing, and the office staff was able to take pictures and check that they were able to do the work before sending the technician out. "We showed with our manager and we can do it!"
The Technician, Michael, called 30 min before arrival. He was knowledgeable and to the point. He checked the water main shutoff, sump pump, and softener shutoff before starting work. Then he started work on the valve problem. When he was unable to pull the valve stems out (broke off in the valve piping), he went and got a new 2-handle valve fixture and installed it. He was transparent, knowledgeable, and explained what was going on as he worked. He took care with his tools and equipment to keep the area clean, and was timely and thorough in his work. He finished the valve replacement, including cutting out the old valve fixture and soldering the new fixture in, installed new corresponding handles, and caulked the handle openings (picture taken before caulking complete).
The finished product looks good and doesn't leak! Plus we're now comfortable that we have hardware that will last a long time. All in all, very happy with the experience, and we'll be back to Hope Plumbing for our future old-house plumbing needs.
Photos are some before-and-after, you will be able to tell which is which!
Philip Dunn
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December 25, 2024
I hired hope plumbing to come out and replace a hot water heater and re plumb the piping.
Austin was the main tech that came out. He took his time explaining all the work he was going to do. After the job, he explained everything he did and how my hot water heater was set up now.
We had some crazy piping for our hot water heaters and he replaced all of it and cleaned it up. (See before and after pics.)
He and his partner did an outstanding job and ensured that I did not have any more questions before leaving. I highly recommend Hope Plumbing and Austin.
Jason Sullivan
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May 14, 2025
Justin showed up on time and was very professional and very easy to speak with. He listened patiently and explained everything very clearly. I was delighted that there was no upsell attempt and I felt very confident about the work and communication. It’s refreshing to deal with someone who displays integrity these days. Kudos to this young man. I cannot recommend them nor him highly enough.
Amanda Polley
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May 13, 2025
Jonathan was great! We were urgently looking to get our water heater fixed for our special needs kiddo. Jonathan came right in and got to work. I thought it was the elements but he checked those and they were good. He reset it as well which did the trick. He gave me his card incase it didn’t resolve and I needed him to come back out. Quick and reliable and honest will use them in the future!
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This gentleman was amazing!! He was exceptionally polite, during our crisis, & walked us through everything. He took the time to explain where the influx of water was coming from and answered all of our questions. His customer service was impeccable as he walked us through what needed to be done. This was after 10pm and we sure appreciated his prompt response & professional expertise! We will be using your services from this point forward. I appreciate your rapid response. His honesty was also recognized by my husband and I. Thank you!!
We had a leaky bathroom faucet in an older (50,70+, who knows how old, really?) home. We were able to contact Hope Plumbing, and the office staff was able to take pictures and check that they were able to do the work before sending the technician out. "We showed with our manager and we can do it!" The Technician, Michael, called 30 min before arrival. He was knowledgeable and to the point. He checked the water main shutoff, sump pump, and softener shutoff before starting work. Then he started work on the valve problem. When he was unable to pull the valve stems out (broke off in the valve piping), he went and got a new 2-handle valve fixture and installed it. He was transparent, knowledgeable, and explained what was going on as he worked. He took care with his tools and equipment to keep the area clean, and was timely and thorough in his work. He finished the valve replacement, including cutting out the old valve fixture and soldering the new fixture in, installed new corresponding handles, and caulked the handle openings (picture taken before caulking complete). The finished product looks good and doesn't leak! Plus we're now comfortable that we have hardware that will last a long time. All in all, very happy with the experience, and we'll be back to Hope Plumbing for our future old-house plumbing needs. Photos are some before-and-after, you will be able to tell which is which!
I hired hope plumbing to come out and replace a hot water heater and re plumb the piping. Austin was the main tech that came out. He took his time explaining all the work he was going to do. After the job, he explained everything he did and how my hot water heater was set up now. We had some crazy piping for our hot water heaters and he replaced all of it and cleaned it up. (See before and after pics.) He and his partner did an outstanding job and ensured that I did not have any more questions before leaving. I highly recommend Hope Plumbing and Austin.
Justin showed up on time and was very professional and very easy to speak with. He listened patiently and explained everything very clearly. I was delighted that there was no upsell attempt and I felt very confident about the work and communication. It’s refreshing to deal with someone who displays integrity these days. Kudos to this young man. I cannot recommend them nor him highly enough.
Jonathan was great! We were urgently looking to get our water heater fixed for our special needs kiddo. Jonathan came right in and got to work. I thought it was the elements but he checked those and they were good. He reset it as well which did the trick. He gave me his card incase it didn’t resolve and I needed him to come back out. Quick and reliable and honest will use them in the future!