Homesense is the best! I have many rentals in Indianapolis and they are my “go to”—always less expensive and quick to get to the job especially in emergencies. Many times other heating companies have given me bad news and high prices but Homesense has often found the real solution and many times it’s been something much simpler. They could’ve taken advantage but they never do. I would not hesitate to recommend Homesense and will continue to use them as my heating and cooling specialists.
Marc Johnson
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June 23, 2025
We have had a service agreement with B&W heating & cooling, and they recently merged/acquired Homesense Heating and Cooling. Their response time was very good and their communication about the technician and arrival time was excellent! I am very pleased with their service.
Jake Young
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May 03, 2025
Sales side needs some love. Technical issues kept them from replying for 5 days. Had to reach back out to them myself. They were super cool on the phone and got me set up with a sales guy immediately which was great. Sales guy comes out, is in the house for maybe 10min and bounces. Tells me he can’t get the work done for another 5 days. He’d email me a quote later. Then….gone. Weird encounter for sure. Maybe the guy had bigger fish to fry that day but I certainly left the meeting feeling a way and deciding that they weren’t getting the work regardless of estimate. Called Hope Plumbing/Service Plus. Had a guy out within an hour, great presentation and walk thru, agreed on pricing and package and had everything done the next day at a slightly better price and with a few more bells and whistles on the warrantee side.
I didn’t want to write this but some Brian guy won’t stop blowing up my inbox/texts asking for reviews. So there’s mine. I’m leaving 5 star because I don’t believe my experience necessitates a bad score on top of a poor written review. Stuff happens.
I do only hear great things about you guys in general so I don’t want my stars messing up your rating. Hopefully the review helps in some way.
All the best
Jake
Adam
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April 03, 2025
Homesense installed my furnace and a/c a couple months ago. Process was easy. The quote was sent within hours after the initial visit, follow-up questions over the phone were very helpful and installation went smoothly for me. System works great so far and fits my needs. Thank you Brady, Chuck, Zach, Ben and the rest of your team!
Melissa and Derek Shrout
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March 04, 2025
I called just to ask about a labor quote I got from another company and was very impressed with the customer service. I was already locked in with the other company, but spoke to Chuck at homesense and he was kind enough to inform me that the quote I got was maybe a little high, but not outrageous. He didn't have to answer that honestly and I really appreciate it. Just a refreshing encounter. I will be switching to them for our maintenance plan going forward.
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2201 E 46th St Suite 200, Indianapolis, IN 46205, USA
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Homesense is the best! I have many rentals in Indianapolis and they are my “go to”—always less expensive and quick to get to the job especially in emergencies. Many times other heating companies have given me bad news and high prices but Homesense has often found the real solution and many times it’s been something much simpler. They could’ve taken advantage but they never do. I would not hesitate to recommend Homesense and will continue to use them as my heating and cooling specialists.
We have had a service agreement with B&W heating & cooling, and they recently merged/acquired Homesense Heating and Cooling. Their response time was very good and their communication about the technician and arrival time was excellent! I am very pleased with their service.
Sales side needs some love. Technical issues kept them from replying for 5 days. Had to reach back out to them myself. They were super cool on the phone and got me set up with a sales guy immediately which was great. Sales guy comes out, is in the house for maybe 10min and bounces. Tells me he can’t get the work done for another 5 days. He’d email me a quote later. Then….gone. Weird encounter for sure. Maybe the guy had bigger fish to fry that day but I certainly left the meeting feeling a way and deciding that they weren’t getting the work regardless of estimate. Called Hope Plumbing/Service Plus. Had a guy out within an hour, great presentation and walk thru, agreed on pricing and package and had everything done the next day at a slightly better price and with a few more bells and whistles on the warrantee side. I didn’t want to write this but some Brian guy won’t stop blowing up my inbox/texts asking for reviews. So there’s mine. I’m leaving 5 star because I don’t believe my experience necessitates a bad score on top of a poor written review. Stuff happens. I do only hear great things about you guys in general so I don’t want my stars messing up your rating. Hopefully the review helps in some way. All the best Jake
Homesense installed my furnace and a/c a couple months ago. Process was easy. The quote was sent within hours after the initial visit, follow-up questions over the phone were very helpful and installation went smoothly for me. System works great so far and fits my needs. Thank you Brady, Chuck, Zach, Ben and the rest of your team!
I called just to ask about a labor quote I got from another company and was very impressed with the customer service. I was already locked in with the other company, but spoke to Chuck at homesense and he was kind enough to inform me that the quote I got was maybe a little high, but not outrageous. He didn't have to answer that honestly and I really appreciate it. Just a refreshing encounter. I will be switching to them for our maintenance plan going forward.