Travis and another tech were cheerful, polite and extremely knowledgeable. They did an outstanding job that even got compliments from my professional engineer brother.
They installed a heat pump hybrid water heater and a high efficiency water softener, rerouted the whole house water shutoff from the crawl space to the garage and installed two new outdoor faucets all in one day! It was a long day for them but they stuck it out to get me back up and running with water and my geothermal furnace that quickly.
They may not be the cheapest out there but their work and work ethic are outstanding. I will definitely use them again for any future needs. I trust them to do a good job and get it done quickly.
I do want to give an update. I’m still convinced I made a good choice in Home Heroes. They do excellent work and are very good at communicating.
I did, however, have a major leak occur in the garage a couple days after installation. A pipe came loose from the water softener and made a mess.
Home Heroes did take full responsibility for fixing the resulting drywall and outlet issues and had contractors out the same week at their expense after fixing the leak. They even installed fans and a dehumidifier in the crawl space to handle humidity issues that the sump pump couldn’t address.
Mistakes happens from time to time. What the people responsible do to clean the mess up is what really matters.
Home Heroes owned it and took care of it fully. I’m still glad I picked them. I will still pick them again for future needs.
AOA
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April 06, 2026
I will start by saying that I had contacted Home Heroes previously about another plumbing job involving roughing in a shower in my basement. We weren’t quite ready to move forward with that project yet, but I liked the experience that I had with the person that came to the home as well as the service manager who put together a quote for me. So, when the need arose to replace a water heater, I reached out to Home Heroes. This was for a short term rental property that currently had tenants staying in it, so I needed to get the water heater repaired or replaced quickly. Justin arrived around the expected time (coming from another customer’s home), and he went over the troubleshooting steps I had gone through and did some testing to get an idea what the issue may have been. The unit that was in the home was past normal life expectancy, but they still gave me an option to replace a part that likely could’ve fixed it, but with no guarantee that it was going to fix it (due to it’s age), or for how long. They also provided an option to replace it same day, including a metal pan, a new ball valve, and an expansion tank. Dan walked me through the options and gave me his insight, listened to my concerns, and worked with me to make me feel comfortable moving forward with replacing the older device now, as well as offering an option for an additional service that would end up reducing my expense for the new water heater.
I ended up moving forward with replacing the new unit, as I did not want to invest hundreds of dollars on a part that might not have even fixed the problem for a short time. Justin went to get the unit and any additional supplies and came back in under two hours. He completed the work in a timely fashion, and I enjoyed my conversation with him throughout the process. Katie was also very nice when I spoke with her to set up the appointment. Overall, I had a great experience with them and would definitely recommend them!
Geoff Mastbrook
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May 20, 2026
TL,DR; Home Heroes is a fantastic choice for your plumbing needs.
Background:
My family perused many different service providers in the Indianapolis metropolitan area. The amount of positive reviews across the years of operation which Home Heroes has been working was our first clue which indicated we wanted to utilize their company for our plumbing needs.
They didn't disappoint. In fact, they raised the bar as to what we will come to expect in future dealings with other companies.
They were knowledgeable, professional, and highly reasonable. They came to our home, reviewed our setup, and provided us a logical, forthright estimate, and didn't pressure us into unwanted accessories. They were accommodating with our personal needs, and supplied parts we needed for fixtures and sealants.
If you have "old plumbing" issues, a "water hammer", or simply want to upgrade faucets and plumbing trim with your own provided parts, they will do whatever it takes to make your vision come to life.
We absolutely recommend Home Heroes for all of your plumbing needs.
113 / 100 performance!
Megan Ritchie
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June 08, 2026
I can’t recommend this team enough. They replaced the entire pipe system in our house for a quarter of the cost quoted by competitors and they were so thorough. They made sure everything worked correctly before they left, answered all questions I had throughout the process and their management team followed up as soon as the installation was complete. We will be returning for all of our plumbing needs. Thank you for all of your help!
Patrick Pollard
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June 18, 2026
The guys who came to our house to take care of our hot water heater were awesome! They showed up in a timely manner. They were very knowledgeable and extremely friendly. The company was easy to work with and very thorough with explaining pricing.
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Travis and another tech were cheerful, polite and extremely knowledgeable. They did an outstanding job that even got compliments from my professional engineer brother. They installed a heat pump hybrid water heater and a high efficiency water softener, rerouted the whole house water shutoff from the crawl space to the garage and installed two new outdoor faucets all in one day! It was a long day for them but they stuck it out to get me back up and running with water and my geothermal furnace that quickly. They may not be the cheapest out there but their work and work ethic are outstanding. I will definitely use them again for any future needs. I trust them to do a good job and get it done quickly. I do want to give an update. I’m still convinced I made a good choice in Home Heroes. They do excellent work and are very good at communicating. I did, however, have a major leak occur in the garage a couple days after installation. A pipe came loose from the water softener and made a mess. Home Heroes did take full responsibility for fixing the resulting drywall and outlet issues and had contractors out the same week at their expense after fixing the leak. They even installed fans and a dehumidifier in the crawl space to handle humidity issues that the sump pump couldn’t address. Mistakes happens from time to time. What the people responsible do to clean the mess up is what really matters. Home Heroes owned it and took care of it fully. I’m still glad I picked them. I will still pick them again for future needs.
I will start by saying that I had contacted Home Heroes previously about another plumbing job involving roughing in a shower in my basement. We weren’t quite ready to move forward with that project yet, but I liked the experience that I had with the person that came to the home as well as the service manager who put together a quote for me. So, when the need arose to replace a water heater, I reached out to Home Heroes. This was for a short term rental property that currently had tenants staying in it, so I needed to get the water heater repaired or replaced quickly. Justin arrived around the expected time (coming from another customer’s home), and he went over the troubleshooting steps I had gone through and did some testing to get an idea what the issue may have been. The unit that was in the home was past normal life expectancy, but they still gave me an option to replace a part that likely could’ve fixed it, but with no guarantee that it was going to fix it (due to it’s age), or for how long. They also provided an option to replace it same day, including a metal pan, a new ball valve, and an expansion tank. Dan walked me through the options and gave me his insight, listened to my concerns, and worked with me to make me feel comfortable moving forward with replacing the older device now, as well as offering an option for an additional service that would end up reducing my expense for the new water heater. I ended up moving forward with replacing the new unit, as I did not want to invest hundreds of dollars on a part that might not have even fixed the problem for a short time. Justin went to get the unit and any additional supplies and came back in under two hours. He completed the work in a timely fashion, and I enjoyed my conversation with him throughout the process. Katie was also very nice when I spoke with her to set up the appointment. Overall, I had a great experience with them and would definitely recommend them!
TL,DR; Home Heroes is a fantastic choice for your plumbing needs. Background: My family perused many different service providers in the Indianapolis metropolitan area. The amount of positive reviews across the years of operation which Home Heroes has been working was our first clue which indicated we wanted to utilize their company for our plumbing needs. They didn't disappoint. In fact, they raised the bar as to what we will come to expect in future dealings with other companies. They were knowledgeable, professional, and highly reasonable. They came to our home, reviewed our setup, and provided us a logical, forthright estimate, and didn't pressure us into unwanted accessories. They were accommodating with our personal needs, and supplied parts we needed for fixtures and sealants. If you have "old plumbing" issues, a "water hammer", or simply want to upgrade faucets and plumbing trim with your own provided parts, they will do whatever it takes to make your vision come to life. We absolutely recommend Home Heroes for all of your plumbing needs. 113 / 100 performance!
I can’t recommend this team enough. They replaced the entire pipe system in our house for a quarter of the cost quoted by competitors and they were so thorough. They made sure everything worked correctly before they left, answered all questions I had throughout the process and their management team followed up as soon as the installation was complete. We will be returning for all of our plumbing needs. Thank you for all of your help!
The guys who came to our house to take care of our hot water heater were awesome! They showed up in a timely manner. They were very knowledgeable and extremely friendly. The company was easy to work with and very thorough with explaining pricing.