Let me start by saying that I have dreaded having our outside faucet taken care of. It had unfortunately been over torqued and inevitably cracked the seal inside the wall. A lot of the companies I had talked to left me with an uneasy feeling. The prices seemed really high and it felt like they were instantly trying to sell me stuff as well. I'm a firm believer that you need to fix the initial issue that is being contracted before you start selling somebody on new items.
Incomes Home Heroes Plumbing. After doing a lot of research, I came across this amazing company which had over 600 incredibly positive reviews. I filled out an interest in service form and had Ashley, who I would later find out is the owner, give me a call. I was instantly sold from the first conversation. She was incredibly thorough, transparent, and set me at ease. I knew what every step in this process was going to look like and what to expect.
The morning of the appointment, I received a call from the service manager, Dan, and he had me give him some extra details for his service guys and he also did a great job listening to some of the issues I have had with external plumbing and the fact that we only have one external faucet. He made sure to emphasize the fact that his guys were coming out for free to look at the original faucet anyways and that it would cost nothing for them to take a look at the setup of my house and see what it would look like to add an additional spigot on the opposite side.
When the service technician showed up (Cody and Brian), they were very friendly, professional, and took time to make sure they had answered any and all questions I had. They also walked me through their thoughts on what should be done and why. Once they took their photos and sent them back to their service manager, I was then called by Dan to walk me through what pricing would look like. Here's where the major surprise came in. Not only was the pricing to replace the broken faucet really good, Dan mentioned that he would be more than happy to have the guys run the line and install a secondary one at a aggressive discount. (An important thing to note here is that I do not have a finished basement. So all of my pex lines were exposed and easily accessible in the basement. This made the job significantly easier and therefore a better price as well. )
Dan let me know that it would probably take Cody 2 to 3 hours to get it done. Boy was he wrong. These guys were in and out of here in less than an hour and a half. Not only were they quick, they were decisive, quiet, professional the whole time, and really really proficient at the task. I seriously cannot overstate how great these guys were at walking me through what it was that they were doing and why they were doing it, and giving information on how to manage the setup on my own.
At the end of all of it, I had made a joke about how this couldn't be real life because it feels like no businesses in 2025 seem to actually care about their customers and that working with this company was so unbelievably refreshing. I told them it would be the first review I would be writing instantly. They then asked if I would be okay with having a small yard sign up and I agreed. They then told me they would give me an additional discount for writing that review and allowing the sign to be up in my yard. That was totally unexpected and honestly wasn't really necessary, but I am absolutely grateful for the additional care.
If you are needing some plumbing services, I highly highly recommend using Home Heroes. Local Fishers business and I can guarantee you will not be disappointed in your service. Absolutely ecstatic customer and I will be using them for anything I need going forward.
Jodie Peyton
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March 29, 2025
We had ALOT of work to be done: new heat/ac pump installed, duct work, elec box upgrade, plumbing lines, washer lines, water spicket replacements, new iron filter and softener, new water heater, and more. They were very professional. They job took longer than both of us expected (things pop up, issues arise), but they came at 8am each day until all issues were fixed. I am very happy with the results. The extra plus was using their loan company to finance it all. Very simple and quick online app and approval.
James Ricketts
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May 15, 2025
Home Heroes Plumbing did an excellent job resolving a stubborn kitchen sink issue. My sink would not drain and our initial actions did not fix the issue. Cody modified how the plumbing was configured underneath the sink and fixed a leak that was previously addressed by another company, but their work was subpar. The rework by Cody did a significantly better job, and piping had much durable support. That addressed the first issue, but additional workmanship issues were found when our house was built. This was found when the basement ceiling was accessed. There was bowing in the piping, and limited piping support. Not to mention piping running uphill..among other plumbing installation issues. The plumbing was replaced, additional piping support added, and proper mating to main drain (rather than 90 degree) a 45 degree. I am very pleased with Cody’s professionalism, workmanship, and his desire to make things right and me happy!! You will be lucky having him has your Service Representative. Also, a shout out to Dan working with me on pricing, which was very reasonable for quality and work required. Flexibility in scheduling was helpful. The office representatives were friendly, helpful and professional. I highly recommend Home Heroes. It is the type of service I receive when traveling to Japan…unbelievable!!
Carol Coburn
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April 24, 2025
I’m sorry I can’t remember the guys name but he was professionally, explained everything in detail and terms I could understand. Very kind and personable. Did a terrific job amidst the chaos. Thanks again! I will definitely be using Home Heroes from now on!! Reasonable prices and very accommodating.
Frank Uhlir
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March 09, 2025
Home Heroes has been excellent to work with. They were prompt to get me scheduled for service review and accommodating for scheduling change requests I had. Cody was thorough and detailed with his recommendations based on the two plumbing jobs I needed to get done and explained options really well. They worked with me on pricing and quickly got me scheduled for install the next day. Cody and Darryl got everything installed with a high focus on quality. It was a complex job including plumbing reroutes and tankless hot water heater install. They did a great job and a week later everything is working great. I also appreciated the time they took to talk through and show the work they did, how to operate everything and making sure I understood maintenance requirements too. They were top notch. My entire experience with Home Heroes from start to finish has been exceptional and this is definitely who I will be using for all my future plumbing needs.
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7768 Kane Ct, Fishers, IN 46038, USA
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Let me start by saying that I have dreaded having our outside faucet taken care of. It had unfortunately been over torqued and inevitably cracked the seal inside the wall. A lot of the companies I had talked to left me with an uneasy feeling. The prices seemed really high and it felt like they were instantly trying to sell me stuff as well. I'm a firm believer that you need to fix the initial issue that is being contracted before you start selling somebody on new items. Incomes Home Heroes Plumbing. After doing a lot of research, I came across this amazing company which had over 600 incredibly positive reviews. I filled out an interest in service form and had Ashley, who I would later find out is the owner, give me a call. I was instantly sold from the first conversation. She was incredibly thorough, transparent, and set me at ease. I knew what every step in this process was going to look like and what to expect. The morning of the appointment, I received a call from the service manager, Dan, and he had me give him some extra details for his service guys and he also did a great job listening to some of the issues I have had with external plumbing and the fact that we only have one external faucet. He made sure to emphasize the fact that his guys were coming out for free to look at the original faucet anyways and that it would cost nothing for them to take a look at the setup of my house and see what it would look like to add an additional spigot on the opposite side. When the service technician showed up (Cody and Brian), they were very friendly, professional, and took time to make sure they had answered any and all questions I had. They also walked me through their thoughts on what should be done and why. Once they took their photos and sent them back to their service manager, I was then called by Dan to walk me through what pricing would look like. Here's where the major surprise came in. Not only was the pricing to replace the broken faucet really good, Dan mentioned that he would be more than happy to have the guys run the line and install a secondary one at a aggressive discount. (An important thing to note here is that I do not have a finished basement. So all of my pex lines were exposed and easily accessible in the basement. This made the job significantly easier and therefore a better price as well. ) Dan let me know that it would probably take Cody 2 to 3 hours to get it done. Boy was he wrong. These guys were in and out of here in less than an hour and a half. Not only were they quick, they were decisive, quiet, professional the whole time, and really really proficient at the task. I seriously cannot overstate how great these guys were at walking me through what it was that they were doing and why they were doing it, and giving information on how to manage the setup on my own. At the end of all of it, I had made a joke about how this couldn't be real life because it feels like no businesses in 2025 seem to actually care about their customers and that working with this company was so unbelievably refreshing. I told them it would be the first review I would be writing instantly. They then asked if I would be okay with having a small yard sign up and I agreed. They then told me they would give me an additional discount for writing that review and allowing the sign to be up in my yard. That was totally unexpected and honestly wasn't really necessary, but I am absolutely grateful for the additional care. If you are needing some plumbing services, I highly highly recommend using Home Heroes. Local Fishers business and I can guarantee you will not be disappointed in your service. Absolutely ecstatic customer and I will be using them for anything I need going forward.
We had ALOT of work to be done: new heat/ac pump installed, duct work, elec box upgrade, plumbing lines, washer lines, water spicket replacements, new iron filter and softener, new water heater, and more. They were very professional. They job took longer than both of us expected (things pop up, issues arise), but they came at 8am each day until all issues were fixed. I am very happy with the results. The extra plus was using their loan company to finance it all. Very simple and quick online app and approval.
Home Heroes Plumbing did an excellent job resolving a stubborn kitchen sink issue. My sink would not drain and our initial actions did not fix the issue. Cody modified how the plumbing was configured underneath the sink and fixed a leak that was previously addressed by another company, but their work was subpar. The rework by Cody did a significantly better job, and piping had much durable support. That addressed the first issue, but additional workmanship issues were found when our house was built. This was found when the basement ceiling was accessed. There was bowing in the piping, and limited piping support. Not to mention piping running uphill..among other plumbing installation issues. The plumbing was replaced, additional piping support added, and proper mating to main drain (rather than 90 degree) a 45 degree. I am very pleased with Cody’s professionalism, workmanship, and his desire to make things right and me happy!! You will be lucky having him has your Service Representative. Also, a shout out to Dan working with me on pricing, which was very reasonable for quality and work required. Flexibility in scheduling was helpful. The office representatives were friendly, helpful and professional. I highly recommend Home Heroes. It is the type of service I receive when traveling to Japan…unbelievable!!
I’m sorry I can’t remember the guys name but he was professionally, explained everything in detail and terms I could understand. Very kind and personable. Did a terrific job amidst the chaos. Thanks again! I will definitely be using Home Heroes from now on!! Reasonable prices and very accommodating.
Home Heroes has been excellent to work with. They were prompt to get me scheduled for service review and accommodating for scheduling change requests I had. Cody was thorough and detailed with his recommendations based on the two plumbing jobs I needed to get done and explained options really well. They worked with me on pricing and quickly got me scheduled for install the next day. Cody and Darryl got everything installed with a high focus on quality. It was a complex job including plumbing reroutes and tankless hot water heater install. They did a great job and a week later everything is working great. I also appreciated the time they took to talk through and show the work they did, how to operate everything and making sure I understood maintenance requirements too. They were top notch. My entire experience with Home Heroes from start to finish has been exceptional and this is definitely who I will be using for all my future plumbing needs.