If I could leave negative stars I would. When I first started going here I thought it was great, but that changed rapidly. I needed a deep cleaning, which I had done and I continued on a plan for regular cleanings. I was told my insurance would pay for 3 per year, so I agreed and had a 3rd cleaning done. To then get a bill telling me they did not cover the expense. I followed up with the billing team who told me they would waive this due to an error on their side. That still has not been waived and they are telling me it is my fault for not knowing it was not covered. At the same time I learned they have been coding my regular routine cleanings as a deep clean, therefore my insurance is only covering 40% of the cost and I have had to pay additional out of pocket at every visit, but I am only getting regular cleanings! When I learned of this and asked why they were doing this, they told me it was because I had one deep cleaning and now they code it that way going forward. But I am supposed to get 2 free routine cleanings a year with insurance and have since had to switch dentists because they will not bill it correctly!! I left the last apt. before she could clean my teeth due to this information, the attitude I was treated with, and the girl at the front desk was so nasty to me. I immediately reported this behavior to my insurance!!
E J (Cesar//Jonah//Dave)
-
June 06, 2025
Dr. Murdock is the BEST!!!! She is so kind and actually cares about me. She’s not robotic, rude or in a hurry like other doctors. If you’re looking for a new dentist, look no further. Everyone at this facility is amazing!!!
Chris Sidebottom
-
June 03, 2025
Honestly, I'm pretty disappointed with my experience here. Dr Murdock seems to be a very good dentist and presented me a great care plan. However, as soon as I left to pursue a referral she'd written for me, her staff became incredibly unresponsive and difficult to coordinate with. I had to pursue treatment from another dentist given her office's radio silence.
Pam Grinley
-
July 02, 2025
Yesterday July 1 I went for a cleaning&the girl looked at my teeth polished them,flossed them&made my next appt. I didn't even see the dentist to see if I had cavities. It was the shortest visit I've ever had
Jen
-
May 02, 2025
Gave 2 stars because the dentist is nice but communication in the small office is horrible and her dental assistant acted like she did not know what she was doing. I will be having another dentist fix my teeth. Maybe they will actually call in my antibiotic and do proper testing.
Our Address
11683 Fox Rd, Indianapolis, IN 46236, USA
Claim Listing: Geist Dental Care
Please Login or Register an Account to Claim Listing
If I could leave negative stars I would. When I first started going here I thought it was great, but that changed rapidly. I needed a deep cleaning, which I had done and I continued on a plan for regular cleanings. I was told my insurance would pay for 3 per year, so I agreed and had a 3rd cleaning done. To then get a bill telling me they did not cover the expense. I followed up with the billing team who told me they would waive this due to an error on their side. That still has not been waived and they are telling me it is my fault for not knowing it was not covered. At the same time I learned they have been coding my regular routine cleanings as a deep clean, therefore my insurance is only covering 40% of the cost and I have had to pay additional out of pocket at every visit, but I am only getting regular cleanings! When I learned of this and asked why they were doing this, they told me it was because I had one deep cleaning and now they code it that way going forward. But I am supposed to get 2 free routine cleanings a year with insurance and have since had to switch dentists because they will not bill it correctly!! I left the last apt. before she could clean my teeth due to this information, the attitude I was treated with, and the girl at the front desk was so nasty to me. I immediately reported this behavior to my insurance!!
Dr. Murdock is the BEST!!!! She is so kind and actually cares about me. She’s not robotic, rude or in a hurry like other doctors. If you’re looking for a new dentist, look no further. Everyone at this facility is amazing!!!
Honestly, I'm pretty disappointed with my experience here. Dr Murdock seems to be a very good dentist and presented me a great care plan. However, as soon as I left to pursue a referral she'd written for me, her staff became incredibly unresponsive and difficult to coordinate with. I had to pursue treatment from another dentist given her office's radio silence.
Yesterday July 1 I went for a cleaning&the girl looked at my teeth polished them,flossed them&made my next appt. I didn't even see the dentist to see if I had cavities. It was the shortest visit I've ever had
Gave 2 stars because the dentist is nice but communication in the small office is horrible and her dental assistant acted like she did not know what she was doing. I will be having another dentist fix my teeth. Maybe they will actually call in my antibiotic and do proper testing.