Gabe was awesome! Honest and straight forward guy and did thorough troubleshooting on my system. If Gabe is a representation of Family, they seems to have the genuine care for the customers which is refreshing. I asked them for a second opinion and they did not charge for the visit either. I'm glad I gave them a call.
Update: They diagnosed my problem and help me with my options. Their sales guy (Matt I think) gave me a good quote and helped me find a deal that would work for both of us. I ended up installing a new heat pump and air handler. Dennis did a fantastic job with the installation. He allowed me to ask a million questions and walked me through everything. He knew the craft inside and out. They cleaned up very well after the job too, you'd have never known they were there expect for the professional work they left behind. So far only great things to say about my experience with Family!
Kelly McCain Smith
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July 13, 2026
I've been using Family Heating & Air for over six years, and they've been consistently excellent. They're honest, trustworthy, and always willing to take the time to answer questions and explain things clearly.
Gabe recently completed my seasonal HVAC service and was professional, friendly, and thorough. It's clear that Marcus runs a company that genuinely cares about its customers and stands behind its work. He has gone above and beyond, even when didn’t have to. That kind of integrity is hard to find and is one of the many reasons I've remained a loyal customer for so many years.
Finding an HVAC company you can trust isn't always easy, but Family Heating & Air has earned my trust year after year. I highly recommend them to anyone looking for dependable, knowledgeable, and honest service.
Vik
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July 02, 2026
TLDR; I had a really positive experience from start to finish with Family Heating & Air. They were knowledgeable, efficient, communicative, & helpful.
My initial call requesting a quote resulted in Mike appearing at my home not even 30 minutes later. He was knowledgeable & explained things in a way that was easily understandable. When I asked clarifying questions, he was very patient. After scheduling install for two days later, I was pleasantly surprised when he called to ask if they could come a day earlier due to another job being completed earlier than expected.
The next day, Damon & his crew came out promptly at 8 am as scheduled. He set proper expectations regarding the installation timeline & what to expect afterwards. Again, I was pleasantly surprised when they completed the job almost two hours earlier than anticipated.
This morning, Dennis came out to ensure everything was installed properly, tweaked a few things, clarified some questions I had & left my family with a VERY cool home.
Based on this experience, I HIGHLY recommend Family Heating & Air.
Justin Kauffman
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July 19, 2026
Great experience, timely, very professional and courteous-I called in the morning, technician came out late afternoon and replaced the A/C compressor fan capacitor. We were very glad he had the part and could diagnose and fix it in about 30 minutes.
The cost of a pretty inexpensive part was very high, though.
I did put the company sticker on the fridge so we remember to call Family Heating and Cooling next time.
Joseph Stoner
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July 07, 2026
Christian provided exceptional service when our HVAC system went out during the middle of a heat wave. He worked methodically through the diagnostic process, and took the time to explain what he was looking for, the test results he was seeing, and giving us tips and tricks to help Identify when our system is and isn’t working appropriately. He was very transparent about the cost associated with what he was doing, and we could tell that he was trying to keep the costs down whenever possible. We were very happy with the service he provided, and would highly recommend him in the future.
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Gabe was awesome! Honest and straight forward guy and did thorough troubleshooting on my system. If Gabe is a representation of Family, they seems to have the genuine care for the customers which is refreshing. I asked them for a second opinion and they did not charge for the visit either. I'm glad I gave them a call. Update: They diagnosed my problem and help me with my options. Their sales guy (Matt I think) gave me a good quote and helped me find a deal that would work for both of us. I ended up installing a new heat pump and air handler. Dennis did a fantastic job with the installation. He allowed me to ask a million questions and walked me through everything. He knew the craft inside and out. They cleaned up very well after the job too, you'd have never known they were there expect for the professional work they left behind. So far only great things to say about my experience with Family!
I've been using Family Heating & Air for over six years, and they've been consistently excellent. They're honest, trustworthy, and always willing to take the time to answer questions and explain things clearly. Gabe recently completed my seasonal HVAC service and was professional, friendly, and thorough. It's clear that Marcus runs a company that genuinely cares about its customers and stands behind its work. He has gone above and beyond, even when didn’t have to. That kind of integrity is hard to find and is one of the many reasons I've remained a loyal customer for so many years. Finding an HVAC company you can trust isn't always easy, but Family Heating & Air has earned my trust year after year. I highly recommend them to anyone looking for dependable, knowledgeable, and honest service.
TLDR; I had a really positive experience from start to finish with Family Heating & Air. They were knowledgeable, efficient, communicative, & helpful. My initial call requesting a quote resulted in Mike appearing at my home not even 30 minutes later. He was knowledgeable & explained things in a way that was easily understandable. When I asked clarifying questions, he was very patient. After scheduling install for two days later, I was pleasantly surprised when he called to ask if they could come a day earlier due to another job being completed earlier than expected. The next day, Damon & his crew came out promptly at 8 am as scheduled. He set proper expectations regarding the installation timeline & what to expect afterwards. Again, I was pleasantly surprised when they completed the job almost two hours earlier than anticipated. This morning, Dennis came out to ensure everything was installed properly, tweaked a few things, clarified some questions I had & left my family with a VERY cool home. Based on this experience, I HIGHLY recommend Family Heating & Air.
Great experience, timely, very professional and courteous-I called in the morning, technician came out late afternoon and replaced the A/C compressor fan capacitor. We were very glad he had the part and could diagnose and fix it in about 30 minutes. The cost of a pretty inexpensive part was very high, though. I did put the company sticker on the fridge so we remember to call Family Heating and Cooling next time.
Christian provided exceptional service when our HVAC system went out during the middle of a heat wave. He worked methodically through the diagnostic process, and took the time to explain what he was looking for, the test results he was seeing, and giving us tips and tricks to help Identify when our system is and isn’t working appropriately. He was very transparent about the cost associated with what he was doing, and we could tell that he was trying to keep the costs down whenever possible. We were very happy with the service he provided, and would highly recommend him in the future.