We had to replace all the water lines in a new home we purchased, it was a massive undertaking. We also replaced two 40 gallon water heaters with a new tankless heater. Joe did an excellent job and was very thorough, kind, and professional. The new system in the basement was set up meticulously and looks very orderly and neat, even with a large number of water lines. Communication with Carter’s was very easy and they responded quickly to any questions. I would highly recommend using Carter’s My Plumber for any plumbing projects!
Barbra Goggins
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March 24, 2025
Recent plumbing emergency. They were able to fit me in the same day and were even early to the scheduled window. The plumber was respectful of my property and concerned with cleaning up his mess. Can't truly comment on cost because it was an emergency but was only charged the arm and not the leg. 😉 Price was reasonable after comparing.
Nancy Hannah
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August 08, 2024
Great timeliness! Got out the same day, within a few hours to replace our water softener.
Alex Jones was my plumber. He was professional, knowledgeable and courteous! He wanted to make sure we were completely comfortable using our system and knew everything we needed to do to maintain it. He also upgraded our drainage system to be up to code and prevent any back flow of sewage into the unit. He checked every faucet, shower head and toilet after he was done to ensure all were functioning properly.
nicolet christensen
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December 23, 2024
Absolutely fantastic experience with Carter! From the moment I called, their customer service was friendly and professional. They scheduled an appointment quickly and showed up on time. Harry, the plumber who came out, was knowledgeable, took the time to explain the issue clearly and recommended a reliable company to finish the necessary work. Highly recommend them for any plumbing needs!
John Borowy
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December 03, 2024
Discovered my water heater was leaking and I knew I needed a new one.
Called them this morning. Spoke to Erin and she was great - polite, got all the important details, and was able to get someone out very quickly.
Mark came out to inspect and go over options. He was extremely knowledgeable and I could easily tell that he was genuine and honest.
I had another local company come out and the experience was okay, but I felt more comfortable with Carter's. Prices were competitive, but Carter's warranty and install techniques were quite a bit better. (Think Copper instead of PEX)
Paul and Ryan came to install and they were great. Super easy to talk to, and clearly knew what they were doing.
From my first call, to install complete, it was 7 hours. Impressive experience through and through. Solid people, great response time, fair pricing, high quality install, and top tier warranty.
Thank you all!
Our Address
450 E 96th St #500, Indianapolis, IN 46240, USA
Claim Listing: Carter’s My Plumber – Plumbers Indianapolis, Water Heater Repair
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We had to replace all the water lines in a new home we purchased, it was a massive undertaking. We also replaced two 40 gallon water heaters with a new tankless heater. Joe did an excellent job and was very thorough, kind, and professional. The new system in the basement was set up meticulously and looks very orderly and neat, even with a large number of water lines. Communication with Carter’s was very easy and they responded quickly to any questions. I would highly recommend using Carter’s My Plumber for any plumbing projects!
Recent plumbing emergency. They were able to fit me in the same day and were even early to the scheduled window. The plumber was respectful of my property and concerned with cleaning up his mess. Can't truly comment on cost because it was an emergency but was only charged the arm and not the leg. 😉 Price was reasonable after comparing.
Great timeliness! Got out the same day, within a few hours to replace our water softener. Alex Jones was my plumber. He was professional, knowledgeable and courteous! He wanted to make sure we were completely comfortable using our system and knew everything we needed to do to maintain it. He also upgraded our drainage system to be up to code and prevent any back flow of sewage into the unit. He checked every faucet, shower head and toilet after he was done to ensure all were functioning properly.
Absolutely fantastic experience with Carter! From the moment I called, their customer service was friendly and professional. They scheduled an appointment quickly and showed up on time. Harry, the plumber who came out, was knowledgeable, took the time to explain the issue clearly and recommended a reliable company to finish the necessary work. Highly recommend them for any plumbing needs!
Discovered my water heater was leaking and I knew I needed a new one. Called them this morning. Spoke to Erin and she was great - polite, got all the important details, and was able to get someone out very quickly. Mark came out to inspect and go over options. He was extremely knowledgeable and I could easily tell that he was genuine and honest. I had another local company come out and the experience was okay, but I felt more comfortable with Carter's. Prices were competitive, but Carter's warranty and install techniques were quite a bit better. (Think Copper instead of PEX) Paul and Ryan came to install and they were great. Super easy to talk to, and clearly knew what they were doing. From my first call, to install complete, it was 7 hours. Impressive experience through and through. Solid people, great response time, fair pricing, high quality install, and top tier warranty. Thank you all!