We had excellent service when our backup sump pump stopped working. The technician responded promptly, quickly diagnosed the issue, and explained everything clearly. The repair was completed efficiently, and the system is working perfectly again. They were professional, knowledgeable, and courteous throughout the entire process. I highly recommend them for their outstanding customer service and quality work!
Brenda Pfarr
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July 13, 2026
Ben Franklin was easy to contact and schedule at my convenience. Kody was right on time and did a great job. He was pleasant, solved the problem, and gave me a great explanation of the issue and what I may need to watch for in the future. I am pleased with this service and am comfortable recommending them.
Don Brown
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July 30, 2026
Chris was great. He was straight forward and did a great job. I had another plumber come in and said all types of things which was incorrect but Chris identified issue and gave us great service. He gave us quote after for the water softener since our was dated. His honesty on our original issue sold me on you all.
Brian Moore
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July 20, 2026
Had a blockage just a few feet from the toilet in the interior main. I had already pulled the toilet so access was simple. The original quote was high but since it was a pretty easy job the company reduced it to a very reasonable price. Probably only took about 20 minutes and the technician was great.
Carinne Uslar
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August 04, 2026
Brent was awesome! His knowledge and thorough checking on all components made us feel confident in his analysis. He took the time to explain everything so we understood. I hope he comes again when we need help.
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4040 Industrial Blvd, Indianapolis, IN 46254, USA
Claim Listing: Benjamin Franklin Plumbing of Indianapolis
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We had excellent service when our backup sump pump stopped working. The technician responded promptly, quickly diagnosed the issue, and explained everything clearly. The repair was completed efficiently, and the system is working perfectly again. They were professional, knowledgeable, and courteous throughout the entire process. I highly recommend them for their outstanding customer service and quality work!
Ben Franklin was easy to contact and schedule at my convenience. Kody was right on time and did a great job. He was pleasant, solved the problem, and gave me a great explanation of the issue and what I may need to watch for in the future. I am pleased with this service and am comfortable recommending them.
Chris was great. He was straight forward and did a great job. I had another plumber come in and said all types of things which was incorrect but Chris identified issue and gave us great service. He gave us quote after for the water softener since our was dated. His honesty on our original issue sold me on you all.
Had a blockage just a few feet from the toilet in the interior main. I had already pulled the toilet so access was simple. The original quote was high but since it was a pretty easy job the company reduced it to a very reasonable price. Probably only took about 20 minutes and the technician was great.
Brent was awesome! His knowledge and thorough checking on all components made us feel confident in his analysis. He took the time to explain everything so we understood. I hope he comes again when we need help.