Thanks for doing a great job installing my pendant lights! It was easy to set an appointment and communication was excellent. Matthew was prompt and efficient.
Greg Edrington
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May 08, 2025
Matthew did a great job! He was professional and efficient with the installation of a plug for our new RO water treatment system. It was our first time to use Bassett Services and we will definately be using them again.
Kyle Stepler
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May 14, 2025
Our technician, Jonah, was very professional and knowledgeable. He was able to answer the questions we had for him. If he didn’t know, he didn’t try to make it up or shrug it off. He made sure to answer our questions and get what information we needed. We have used Bassett for both HVAC and electrical and have been very pleased.
Rachael Brown
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May 15, 2025
Bassett Services was very quick to come to us and evaluate our house for adding in a gas line location. Mark was friendly and gave us a reasonable quote within an hour. They came the next morning to install. Matt was on time, professional, and cleaned up before he left. Would highly recommend.
Steven Cheesman
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May 15, 2025
Bassett Services always provides excellent quality technicians who know their job and are polite, sensitive to keeping your home clean. I called Bassett for plumbing service because we have used them for heating and cooling products and services for years.
I called early on Friday morning prior to 8:00 a.m. Got through immediately and was told that they were booked solid for the day, but would be out on Saturday. Technicians arrived Saturday late morning. Could not fix the leak - lacked parts and too late to go to supply company. Said he would return on Monday to repair. Monday came, no technicians. Called late afternoon and was told that I misunderstood and that we were scheduled for Tuesday morning first on the list . Tuesday the technician came, but I was told that there was a mix-up and he was sent to wrong call but he would be back as soon as possible. Mid afternoon I called to see when he was coming back and was told he was still on the other job and we would have to wait until Thursday to receive service. I said it was unacceptable. The girl put me on hold then said it would be late but they would call when coming. At 4:30 she called and said he would be 1.5 hours to arrival. Would take about two hours to complete job. We had plans for the evening so I said we would wait until tomorrow. I was then told it would be between 1 - 5 in afternoon because they would have to have a different tech do the job.
The tech arrived about 4 pm. Did the job in a competent manner.
I thought I was being smart to use Bassett for plumbing as we always had great service. I will call a different company the next time I want plumbing assistance. I blame the plumbing manager for the screw up and not the workers.
Thanks for doing a great job installing my pendant lights! It was easy to set an appointment and communication was excellent. Matthew was prompt and efficient.
Matthew did a great job! He was professional and efficient with the installation of a plug for our new RO water treatment system. It was our first time to use Bassett Services and we will definately be using them again.
Our technician, Jonah, was very professional and knowledgeable. He was able to answer the questions we had for him. If he didn’t know, he didn’t try to make it up or shrug it off. He made sure to answer our questions and get what information we needed. We have used Bassett for both HVAC and electrical and have been very pleased.
Bassett Services was very quick to come to us and evaluate our house for adding in a gas line location. Mark was friendly and gave us a reasonable quote within an hour. They came the next morning to install. Matt was on time, professional, and cleaned up before he left. Would highly recommend.
Bassett Services always provides excellent quality technicians who know their job and are polite, sensitive to keeping your home clean. I called Bassett for plumbing service because we have used them for heating and cooling products and services for years. I called early on Friday morning prior to 8:00 a.m. Got through immediately and was told that they were booked solid for the day, but would be out on Saturday. Technicians arrived Saturday late morning. Could not fix the leak - lacked parts and too late to go to supply company. Said he would return on Monday to repair. Monday came, no technicians. Called late afternoon and was told that I misunderstood and that we were scheduled for Tuesday morning first on the list . Tuesday the technician came, but I was told that there was a mix-up and he was sent to wrong call but he would be back as soon as possible. Mid afternoon I called to see when he was coming back and was told he was still on the other job and we would have to wait until Thursday to receive service. I said it was unacceptable. The girl put me on hold then said it would be late but they would call when coming. At 4:30 she called and said he would be 1.5 hours to arrival. Would take about two hours to complete job. We had plans for the evening so I said we would wait until tomorrow. I was then told it would be between 1 - 5 in afternoon because they would have to have a different tech do the job. The tech arrived about 4 pm. Did the job in a competent manner. I thought I was being smart to use Bassett for plumbing as we always had great service. I will call a different company the next time I want plumbing assistance. I blame the plumbing manager for the screw up and not the workers.