Very poor experience. I scheduled an appointment three days in advance for a member of the team to come out, with the agreed arrival window between 5 and 7 PM. By 7:15 PM, no one had shown up and I had not received any communication. When I called to check the status, I was told a technician was not available. I’m not sure how that can happen when the appointment was scheduled several days ahead of time. Unfortunately, the lack of communication and reliability was very disappointing. Based on this experience, I would recommend considering other companies. If I could give zero out of five, I would
Ann Edwards
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February 21, 2026
Service tech went above and beyond and on a weekend too! He was thorough and professional. He analyzed the issue and found the best solution. So glad I called, very happy with appointment.
Simplycrimson
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January 28, 2026
Norman did a great job with inspecting my sump pump and repairing the issue. He was friendly and he provided clarification about what the repair was. The pricing was good as well. I recommend his service to others.
Kenneth Clark
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January 22, 2026
Norman came out late at night and wrapped up just before midnight, he was super helpful, and very thorough! Got my drain draining and even gave me a contact of someone who can help with the water restoration. 100% would recommend this company to anyone!
Scott Pyle
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January 03, 2026
Called out or a main drain clearing. Phil was very personable and did a great job caring for our house while taking care of the issue. Rob came out and ran a camera to find the exact place of issue and ensure the line was clear and flowing freely. Both guys did great jobs, Roto-Rooter is always my first call
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Very poor experience. I scheduled an appointment three days in advance for a member of the team to come out, with the agreed arrival window between 5 and 7 PM. By 7:15 PM, no one had shown up and I had not received any communication. When I called to check the status, I was told a technician was not available. I’m not sure how that can happen when the appointment was scheduled several days ahead of time. Unfortunately, the lack of communication and reliability was very disappointing. Based on this experience, I would recommend considering other companies. If I could give zero out of five, I would
Service tech went above and beyond and on a weekend too! He was thorough and professional. He analyzed the issue and found the best solution. So glad I called, very happy with appointment.
Norman did a great job with inspecting my sump pump and repairing the issue. He was friendly and he provided clarification about what the repair was. The pricing was good as well. I recommend his service to others.
Norman came out late at night and wrapped up just before midnight, he was super helpful, and very thorough! Got my drain draining and even gave me a contact of someone who can help with the water restoration. 100% would recommend this company to anyone!
Called out or a main drain clearing. Phil was very personable and did a great job caring for our house while taking care of the issue. Rob came out and ran a camera to find the exact place of issue and ensure the line was clear and flowing freely. Both guys did great jobs, Roto-Rooter is always my first call