The guys here are awesome, but very busy (especially during winter months). Sam was polite, helpful, explained everything and made sure the job was to my satisfaction.
My only concern is price. I needed a new water softener since my old one was just dead. The model I received was Watco: 2PE100MCONT. According to Lee's website (where they purchased the unit), that system costs $1537 retail, but the price on the site today is $729.57. The total charged by Mr. Rooter today was $2070 (and that was discounted from ~$2300 since I have a service contract). That would mean either they paid full retail for the unit or they charged $1200 for labor (the invoice doesn't break down the cost between parts and labor).
Let me be clear: the work is spectacular and Sam is a great tech. And I needed a new softener since, unbeknownst to me, it hadn't been working since I bought the house in mid 2024 (I'm a single person who knows next to nothing about plumbing). I'm not upset, but the price is raising eyebrows. Either Mr. Rooter is being charged full price or I am. 10 year warranty though, and the work is already done. So, too late now (lol).
gretchen mccord
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May 13, 2026
Scheduling and service were timely and accessible. The technician was knowledgeable and proficient: able to address and answer all concerns and questions. He formulated and calculated a thorough list of materials and presented an itemized quote. The tech was clean and efficient in his performance; going as far as mopping the floor leading to the work site.
I was grateful and relieved to receive same day services. I would highly recommend my technician, Sam Morgan and this local vendor.
Jonathan Hoover
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June 11, 2026
Carl and his team were very professional. Carl was thorough in his assessment of our house and helped us identify some issues we weren’t aware we even had. The Mr Rooter team completed our indoor work cleanly and efficiently. Our outdoor work was also handled professionally. We will call them again if we have issues in the future. Thanks for the great work.
Gabriele Hernandez
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April 11, 2026
I had a really great experience. He was very upfront about pricing from the beginning and even helped me get the most affordable option, which I really appreciated. He explained everything clearly as he went, so I always knew what was going on and didn’t feel left in the dark. On top of that, he offered to do a free plumbing inspection, which was a huge bonus. Overall, very professional, honest, and helpful — I would definitely recommend!
C
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May 25, 2026
My technician Carl was so kind and patient. My plumbing issue ended up being nothing so really we wasted his time but he was very thorough in checking everything out until he found why our pipes were making the noise they were. This will be the ONLY plumbers I call. 100% recommend.
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2041 W Enterprise Ave, Muncie, IN 47304, USA
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The guys here are awesome, but very busy (especially during winter months). Sam was polite, helpful, explained everything and made sure the job was to my satisfaction. My only concern is price. I needed a new water softener since my old one was just dead. The model I received was Watco: 2PE100MCONT. According to Lee's website (where they purchased the unit), that system costs $1537 retail, but the price on the site today is $729.57. The total charged by Mr. Rooter today was $2070 (and that was discounted from ~$2300 since I have a service contract). That would mean either they paid full retail for the unit or they charged $1200 for labor (the invoice doesn't break down the cost between parts and labor). Let me be clear: the work is spectacular and Sam is a great tech. And I needed a new softener since, unbeknownst to me, it hadn't been working since I bought the house in mid 2024 (I'm a single person who knows next to nothing about plumbing). I'm not upset, but the price is raising eyebrows. Either Mr. Rooter is being charged full price or I am. 10 year warranty though, and the work is already done. So, too late now (lol).
Scheduling and service were timely and accessible. The technician was knowledgeable and proficient: able to address and answer all concerns and questions. He formulated and calculated a thorough list of materials and presented an itemized quote. The tech was clean and efficient in his performance; going as far as mopping the floor leading to the work site. I was grateful and relieved to receive same day services. I would highly recommend my technician, Sam Morgan and this local vendor.
Carl and his team were very professional. Carl was thorough in his assessment of our house and helped us identify some issues we weren’t aware we even had. The Mr Rooter team completed our indoor work cleanly and efficiently. Our outdoor work was also handled professionally. We will call them again if we have issues in the future. Thanks for the great work.
I had a really great experience. He was very upfront about pricing from the beginning and even helped me get the most affordable option, which I really appreciated. He explained everything clearly as he went, so I always knew what was going on and didn’t feel left in the dark. On top of that, he offered to do a free plumbing inspection, which was a huge bonus. Overall, very professional, honest, and helpful — I would definitely recommend!
My technician Carl was so kind and patient. My plumbing issue ended up being nothing so really we wasted his time but he was very thorough in checking everything out until he found why our pipes were making the noise they were. This will be the ONLY plumbers I call. 100% recommend.