We had to replace all the water lines in a new home we purchased, it was a massive undertaking. We also replaced two 40 gallon water heaters with a new tankless heater. Joe did an excellent job and was very thorough, kind, and professional. The new system in the basement was set up meticulously and looks very orderly and neat, even with a large number of water lines. Communication with Carter’s was very easy and they responded quickly to any questions. I would highly recommend using Carter’s My Plumber for any plumbing projects!
Nancy Hannah
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August 08, 2024
Great timeliness! Got out the same day, within a few hours to replace our water softener.
Alex Jones was my plumber. He was professional, knowledgeable and courteous! He wanted to make sure we were completely comfortable using our system and knew everything we needed to do to maintain it. He also upgraded our drainage system to be up to code and prevent any back flow of sewage into the unit. He checked every faucet, shower head and toilet after he was done to ensure all were functioning properly.
John Borowy
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December 03, 2024
Discovered my water heater was leaking and I knew I needed a new one.
Called them this morning. Spoke to Erin and she was great - polite, got all the important details, and was able to get someone out very quickly.
Mark came out to inspect and go over options. He was extremely knowledgeable and I could easily tell that he was genuine and honest.
I had another local company come out and the experience was okay, but I felt more comfortable with Carter's. Prices were competitive, but Carter's warranty and install techniques were quite a bit better. (Think Copper instead of PEX)
Paul and Ryan came to install and they were great. Super easy to talk to, and clearly knew what they were doing.
From my first call, to install complete, it was 7 hours. Impressive experience through and through. Solid people, great response time, fair pricing, high quality install, and top tier warranty.
Thank you all!
Elaine Spector
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December 14, 2024
I appreciated the constant updating on the upcoming appointment and the day of.
Once at our home, he was professional and friendly explaining exactly what he was doing and why.
The work was completed quickly and well.
Tyler W
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July 22, 2024
Phenomenal service from start to finish. The inspection/quote process was extremely helpful and never once did I feel forced into any type of service. In fact Mark went above and beyond and helped tailor multiple solutions for my home projects. Wes arrived later that day and did a phenomenal job on both projects. He ensured that I felt happy and comfortable with all of the work and didn’t leave until we had both certified that the work had been done properly! I would definitely use their services again.
Our Address
450 E 96th St #500, Indianapolis, IN 46240, USA
Claim Listing: Carter’s My Plumber – Plumbers Indianapolis, Water Heater Repair
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We had to replace all the water lines in a new home we purchased, it was a massive undertaking. We also replaced two 40 gallon water heaters with a new tankless heater. Joe did an excellent job and was very thorough, kind, and professional. The new system in the basement was set up meticulously and looks very orderly and neat, even with a large number of water lines. Communication with Carter’s was very easy and they responded quickly to any questions. I would highly recommend using Carter’s My Plumber for any plumbing projects!
Great timeliness! Got out the same day, within a few hours to replace our water softener. Alex Jones was my plumber. He was professional, knowledgeable and courteous! He wanted to make sure we were completely comfortable using our system and knew everything we needed to do to maintain it. He also upgraded our drainage system to be up to code and prevent any back flow of sewage into the unit. He checked every faucet, shower head and toilet after he was done to ensure all were functioning properly.
Discovered my water heater was leaking and I knew I needed a new one. Called them this morning. Spoke to Erin and she was great - polite, got all the important details, and was able to get someone out very quickly. Mark came out to inspect and go over options. He was extremely knowledgeable and I could easily tell that he was genuine and honest. I had another local company come out and the experience was okay, but I felt more comfortable with Carter's. Prices were competitive, but Carter's warranty and install techniques were quite a bit better. (Think Copper instead of PEX) Paul and Ryan came to install and they were great. Super easy to talk to, and clearly knew what they were doing. From my first call, to install complete, it was 7 hours. Impressive experience through and through. Solid people, great response time, fair pricing, high quality install, and top tier warranty. Thank you all!
I appreciated the constant updating on the upcoming appointment and the day of. Once at our home, he was professional and friendly explaining exactly what he was doing and why. The work was completed quickly and well.
Phenomenal service from start to finish. The inspection/quote process was extremely helpful and never once did I feel forced into any type of service. In fact Mark went above and beyond and helped tailor multiple solutions for my home projects. Wes arrived later that day and did a phenomenal job on both projects. He ensured that I felt happy and comfortable with all of the work and didn’t leave until we had both certified that the work had been done properly! I would definitely use their services again.