This gentleman was amazing!! He was exceptionally polite, during our crisis, & walked us through everything. He took the time to explain where the influx of water was coming from and answered all of our questions. His customer service was impeccable as he walked us through what needed to be done. This was after 10pm and we sure appreciated his prompt response & professional expertise! We will be using your services from this point forward. I appreciate your rapid response. His honesty was also recognized by my husband and I. Thank you!!
Paul Lukehart
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April 17, 2025
We had a leaky bathroom faucet in an older (50,70+, who knows how old, really?) home. We were able to contact Hope Plumbing, and the office staff was able to take pictures and check that they were able to do the work before sending the technician out. "We showed with our manager and we can do it!"
The Technician, Michael, called 30 min before arrival. He was knowledgeable and to the point. He checked the water main shutoff, sump pump, and softener shutoff before starting work. Then he started work on the valve problem. When he was unable to pull the valve stems out (broke off in the valve piping), he went and got a new 2-handle valve fixture and installed it. He was transparent, knowledgeable, and explained what was going on as he worked. He took care with his tools and equipment to keep the area clean, and was timely and thorough in his work. He finished the valve replacement, including cutting out the old valve fixture and soldering the new fixture in, installed new corresponding handles, and caulked the handle openings (picture taken before caulking complete).
The finished product looks good and doesn't leak! Plus we're now comfortable that we have hardware that will last a long time. All in all, very happy with the experience, and we'll be back to Hope Plumbing for our future old-house plumbing needs.
Photos are some before-and-after, you will be able to tell which is which!
Moriah Cragun
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June 30, 2025
I had Jonathan H as a tech and am very happy with his work. He replaced some old pipes and ran a gas line so I can have a gas log fireplace installed. I’m very happy with his work. He was professional, explained what he would do, cleaned up everything, and was even careful of my flowers. I would be happy to have him back if I had to have more work done. Scheduling with them was also super easy. Definitely recommend!
wayne B
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July 04, 2025
Terry & Clayton were very professional and came thru with a do as i say & say as i do attitude. Highly recommend.... installed a tankless water heater & 3/4hp garbage disposal. I did ask Terry to come out and look at an issue...he didnt come out or return my messages....
Update...Terry & Clayton came out and took care of this issue. Thanks
Josh Gravitt
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July 08, 2025
After receiving the unpleasant news of needing to replace our sewer line, Hope Plumbing began work right away to replace and install it. Less than a week later, and I am thrilled to say that the job is complete. Not only did these folks get to work straightaway, but they worked quickly and efficiently to get the job done. Everyone we interacted with were kind and courteous, and went out of their way to thoroughly educate us on the intricacies of this job. I appreciated their transparency throughout the process, and look forward to working with them again in the future!
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This gentleman was amazing!! He was exceptionally polite, during our crisis, & walked us through everything. He took the time to explain where the influx of water was coming from and answered all of our questions. His customer service was impeccable as he walked us through what needed to be done. This was after 10pm and we sure appreciated his prompt response & professional expertise! We will be using your services from this point forward. I appreciate your rapid response. His honesty was also recognized by my husband and I. Thank you!!
We had a leaky bathroom faucet in an older (50,70+, who knows how old, really?) home. We were able to contact Hope Plumbing, and the office staff was able to take pictures and check that they were able to do the work before sending the technician out. "We showed with our manager and we can do it!" The Technician, Michael, called 30 min before arrival. He was knowledgeable and to the point. He checked the water main shutoff, sump pump, and softener shutoff before starting work. Then he started work on the valve problem. When he was unable to pull the valve stems out (broke off in the valve piping), he went and got a new 2-handle valve fixture and installed it. He was transparent, knowledgeable, and explained what was going on as he worked. He took care with his tools and equipment to keep the area clean, and was timely and thorough in his work. He finished the valve replacement, including cutting out the old valve fixture and soldering the new fixture in, installed new corresponding handles, and caulked the handle openings (picture taken before caulking complete). The finished product looks good and doesn't leak! Plus we're now comfortable that we have hardware that will last a long time. All in all, very happy with the experience, and we'll be back to Hope Plumbing for our future old-house plumbing needs. Photos are some before-and-after, you will be able to tell which is which!
I had Jonathan H as a tech and am very happy with his work. He replaced some old pipes and ran a gas line so I can have a gas log fireplace installed. I’m very happy with his work. He was professional, explained what he would do, cleaned up everything, and was even careful of my flowers. I would be happy to have him back if I had to have more work done. Scheduling with them was also super easy. Definitely recommend!
Terry & Clayton were very professional and came thru with a do as i say & say as i do attitude. Highly recommend.... installed a tankless water heater & 3/4hp garbage disposal. I did ask Terry to come out and look at an issue...he didnt come out or return my messages.... Update...Terry & Clayton came out and took care of this issue. Thanks
After receiving the unpleasant news of needing to replace our sewer line, Hope Plumbing began work right away to replace and install it. Less than a week later, and I am thrilled to say that the job is complete. Not only did these folks get to work straightaway, but they worked quickly and efficiently to get the job done. Everyone we interacted with were kind and courteous, and went out of their way to thoroughly educate us on the intricacies of this job. I appreciated their transparency throughout the process, and look forward to working with them again in the future!